Michael Hammer on Business process reengineering
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“To succeed at reengineering, you have to be a missionary, a motivator, and a leg breaker.”
“Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, service and speed.”
“Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.”